Big Idea #2: Difficult conversations comprise of blame, feelings and identity.Īny difficult discussion consists of three elements happening at the same time: a conversation about what happened, an emotional conversation and an identity conversation. So don’t ignore something that bugs you and instead learn how to speak up in an effective manner with the following key points. More often than not, these talks are worth the effort if they could improve your life. Difficult conversations are not ideal, but neither are dogs barking at night. It is important to always take part in a conversation, even if it’s difficult. However, he might also think you’re overreacting and hold a grudge against you for complaining. If you complain to your neighbor about his dog, he may be very understanding and keep the dog inside at night. If you do, it could improve but there’s also a chance that things will get worse. Your mind jumps back and forth between trying to decide whether or not you should confront the situation. It’s often hard to approach a difficult conversation because the outcome is unpredictable and there are high stakes involved, which leaves you vulnerable. Common topics include religion, politics, race, gender issues and smoking-but it can extend beyond these topics as well. A difficult conversation is any topic that makes you feel uncomfortable and challenges your beliefs or values. However, some conversations are more difficult than others. Big Idea #1: You shouldn’t avoid difficult conversations out of fear of the consequences.Ĭommunication is key to most things in life. In this article, you will learn about the “What Happened?” conversation, what an emotional footprint is and how to confront a flatmate about dirty dishes. It also provides a framework for keeping these types of conversations focused and free of hurt feelings.Īfter reading this book, you will be able to handle any difficult conversation with ease. The authors compiled this guide by highlighting the common pitfalls that ruin uncomfortable conversations and providing advice on how to stop them from happening. Some conversations can be difficult to have, so it’s important to learn how to handle them. Some people are great at communicating with others, while some aren’t. 1-Page Summary of Difficult Conversations Overview
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